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What is PAR in collections? The 1-30, 31-60, 61-90 and NPL buckets explained

PAR stands for portfolio at risk — the standard way lenders bucket overdue accounts by how many days past due they are. PAR buckets turn a vague 'we have arrears' problem into a prioritised recovery queue.

By the APEX Enterprise product & compliance teamGuide last reviewed 18 August 2026Reviewed by Intermediate Data Systems (Pty) Ltd

The buckets

PAR 1-30: newly overdue, first contacts and promise capture. PAR 31-60: escalating, automated SMS campaigns. PAR 61-90: senior attention. Legal/NPL: handover or write-off. Every account moves through the buckets automatically as days pass.

Why PAR beats the printed list

A printed list is a snapshot; PAR is a living queue. Calls logged, promises tracked, reminders sent automatically — nothing waits for someone to remember it.

PAR in APEX

Recoveries & Collections runs from PAR buckets with a dialing queue, promise tracking, automated SMS campaigns and escalation rules that route accounts to the right person at the right time.

See the workflows

Eleven deal steps and eight collections steps — with the system doing the remembering.

See how it works

Common questions

Asked straight.

Non-performing loan — the account is in the most severe bucket, typically heading to legal action or write-off.